Shipping & Returns

Shipping & Delivery

Processing time

Orders are processed and handed to our courier partner within 1–2 business days of confirmation. You will receive an email/SMS with tracking details once your order ships. Orders placed on Sundays or public holidays are processed the next business day.

Delivery timelines

  • Standard delivery: 4–6 business days across India.
  • Express delivery (select metro cities): 1–2 business days, where offered at checkout.
  • Remote/rural pin codes may take up to 8–10 business days.

Delivery timelines are estimates from the date of dispatch, not order date, and may be affected by courier delays, weather, strikes, or other events beyond our control.

Order tracking

Track your order anytime using the link in your shipping confirmation email/SMS, or by contacting us at support@delecora.com with your order number.

Failed or delayed delivery

If a delivery attempt fails because you were unreachable or the address was incomplete/incorrect, our courier partner will attempt redelivery. Orders returned to us after repeated failed delivery attempts will be refunded to the original payment method (for prepaid orders) minus actual shipping charges incurred, once received back at our warehouse.

Returns, Refunds & Exchanges

Return window

We accept return requests within 7 calendar days of delivery. Requests raised after this window will not be accepted under any circumstance.

Conditions for a valid return — strictly enforced

To be eligible for a return, ALL of the following must be true. Returns that do not meet every condition below will be rejected and shipped back to the customer at their cost:

  • The item is unused, unworn, unwashed, and undamaged, with all original tags attached.
  • The item is returned in its original packaging, including any accessories, brand tags, and freebies received with it.
  • The return request is raised within the 7-day window, and the item is handed to the reverse pickup courier within 3 days of the return being approved.
  • For damaged, defective, or wrong-item claims, an unedited unboxing video (showing the sealed package being opened) and photos are provided at the time of the request. Claims without this proof cannot be processed.
  • The item is not from a category listed as non-returnable below.

Non-returnable / non-refundable items

  • Innerwear, socks, and personal care or hygiene products.
  • Customized, personalized, or made-to-order items.
  • Items marked "Final Sale" or purchased during clearance sales.
  • Gift cards.
  • Products with a broken/missing brand seal or hygiene seal, where applicable.

How to request a return

  1. Email support@delecora.com or call +91 91664 44210 with your order number, the item(s) you want to return, and the reason.
  2. For damage/defect claims, attach the unboxing video and photos.
  3. Once approved, our reverse pickup courier will collect the item from your registered address. If pickup isn't serviceable at your pin code, you will be asked to self-ship to our warehouse; return shipping in this case is the customer's responsibility unless the item is defective or wrong.

Refunds

  • Refunds are initiated only after the returned item passes a quality check at our warehouse (typically within 2 business days of receipt).
  • Approved refunds are processed within 3–5 business days to the original payment method used at checkout.
  • For Cash on Delivery (COD) orders, refunds are issued via bank transfer or UPI only — we do not offer cash refunds. You will be asked to share bank/UPI details for this purpose.
  • Original shipping charges (if any) are non-refundable, except when the return is due to our error (wrong or defective item).
  • If a returned item fails the quality check (missing tags, signs of use/damage, incomplete package), we reserve the right to reject the refund and ship the item back to you at your cost.

Exchanges

We currently do not offer direct exchanges. If you need a different size or variant, please return the original item (subject to the conditions above) and place a new order.

Order cancellations

Orders can be cancelled free of charge only before they are shipped. Once an order has been dispatched, it cannot be cancelled and must instead follow the return process above after delivery.

Questions?

Reach us at support@delecora.com or +91 91664 44210, Mon–Sat, 10 am – 7 pm IST. See our full Contact page for more ways to reach us.